The Group Insurance Billing Analyst hast the following responsibilities:
Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers
Responsible to code regular entries for distribution to accounts, audits disbursements, vouchers, debit and credit memos, etc.
Accountable for the resolution of Billing Related Customer issues through coordinated efforts with internal and external stakeholders
Support special internal functional projects and ad hoc requests
Able to work cohesively with Subject Matter Experts to support the national billing day to day tasks, able to anticipate, identify, and resolve complex issues problems
Able to escalate, communicate risks issues to supervisor and help with the resolution
Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention
Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction
Expected to adhere to client Service Level Agreements and department s product s key performance requirements and any reporting
Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function
Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills