Opportunity
Primary responsibility is to ensure delivery of consistent five-star service and events through leadership of banquet and audio-visual team, both front and back of house.  Positively contribute to the growth, profitability, and image of the Hospitality group through executing standards of excellence throughout The American Club Resort.

SPECIFIC RESPONSIBILITIES
Execution of service details of all contracted food and beverage events through effective communication with Meeting & Events team, Restaurant Managers, Chefs, Purchasing, Floral, Set-up and any other appropriate personnel.Ensure meetings occur with Meeting & Events department, banquet set-up staff, banquet service staff, audio/visual staff, etc. to review the coordination of upcoming catering and conference requirements.Communicate requirements of Banquet functions to appropriate staff through pre-service meetings.Assess buffet and coffee break presentations on an on-going basis and makes changes necessary to reflect current trends.Attend special events meetings and assist in their creative development.Drive a banquet Five Star service experience using appropriate Forbes Five Star Standards.Actively participate in resort events such as Fall Food and Wine, Harvest for the Hungry and other events.Supervise service of front and back of house Banquet functions to maintain the highest standards of service.Oversee and implement coaching and training of service standards for banquet associates.Approve the hiring, discipline, evaluation, and terminating of all positions under supervision in partnership with the Assistant Manager-Banquets, DK.Ensure fair and equitable treatment of all associates.Oversee administrative responsibilities of banquets, including payroll,  tip disbursement, scheduling, communications, and budgeting.Complete performance reviews with employees in a timely fashion.Ensure corporate and Hospitality Group policies and procedures are followed.Act as a manager during times of vacancy in other outletsAdhere to Hospitality policies, processes and practices.Develop a personal rapport with clients that will encourage trust and confidence.Initiate and maintain high quality service efforts that will increase the number of catering functions through flawless banquet execution.Handle the planning and execution of service for all functions involving banquet food, beverage and meeting services.Working with Meeting & Events Managers to ensure client programs are successful through completion.Maintain quality of physical items:  tables, chairs, china, glassware, equipment, linen, uniforms, etc.Create necessary purchase orders for replacement of operating equipment.Maintain the appearance of the Banquet Rooms and Foyers; wood work, carpeting, lighting, etc. utilizing Facility Maintenance for repairs.Develop capital plans and execute ACTs.Create annual budgets for Banquet operationsEnsure all labor, costs of goods and expenses are met according to plan.Meet or exceed annual budgets for revenues and operating income.