This position plays a critical role in supporting the Electronic Health Record Modernization (EHRM) initiative, with a specific focus on telehealth services, the patient portal, and access to virtual care. The successful candidate will contribute to the advancement of digital healthcare solutions, ensuring seamless and efficient patient experiences through cutting-edge technology.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. GS-12 Grade Requirements: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Communicate with the OIT/Informatics contact person for the service/service line, ADPACs in other service/service lines, ADPACs at other VAs, and FCIO/CHIO support staff as necessary; Assist OIT/Informatics in planning by anticipating future computer-related/Informatics needs and communicating these to OIT/Informatics; Train SSL staff in the use of all VistA menu options required for their work (if applicable); Cross-train the alternate ADPAC(s) for the Nursing; Conduct and administer training programs including one-on-one, classroom, virtual/online, or other group setting for SSL; Research and recommend new or alternative training sources. You will be rated on the following Competencies for this position: Education and Training: Ability to design, develop, and implement training programs related to EHR, telehealth services, and the patient portal. Experience in educating and supporting users on the effective use of health informatics systems. Health Informatics: Expertise in leveraging Health Informatics to enhance clinical care and operational efficiency. Proficiency in managing health-related data and optimizing its acquisition, usability, and processing. Technology Management: Strong skills in managing and supporting technology systems, particularly in the context of EHR, telehealth, and patient portals. Ability to troubleshoot and solve problems related to health informatics technology and software applications. Project Management: Proven ability to develop and manage project plans, timelines, and deliverables for health informatics initiatives, including telehealth and patient portal projects. Experience in monitoring compliance with project management standards, conducting project audits, and ensuring successful project completion. Communication: Excellent communication skills, both written and verbal, to effectively liaise with staff, affiliates, and relevant personnel regarding EHRM initiatives, telehealth services, and patient portals. Ability to present complex information clearly and concisely to various stakeholders, including leadership, committees, and end-users. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience: In the last two years - Informatics, Telehealth and MyHealtheVet. Physical Requirements: Performance of the employee's duties may require extensive walking per day to meet with Hospital Pentad Officials, Clinic Leads, Administrative Leads, MAS staff, and other clinic personnel. Trips to satellite outpatient clinics (CBOCs) are sometimes necessary and will involve transportation via station GSA vehicle or privately owned vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. The employee is often faced with changing priorities and with meeting deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
This position is an integral part of our team, serving as the subject matter expert and consultant for the Electronic Health Record (EHR) system and related clinical software, particularly focusing on telehealth services and the patient portal. The role involves providing comprehensive support and education to users and staff, leveraging Health Informatics to enhance clinical care. Health Informatics combines information science, healthcare, and computer science to optimize the usability, acquisition, and processing of health-related information through various resources, tools, and methodologies. Key Responsibilities: Investigate and analyze adverse operations, trends, or conditions, and initiate and recommend corrective actions following the EHR conversion. Provide in-depth analyses, best practice models, and innovative quality program techniques for project development. Develop strategic goals, timetables, and procedures to ensure successful completion of EHRM deadlines, including the integration and support of telehealth and patient portal services. Monitor compliance with project management standards, policies, and procedures through project audits. Utilize clinical operations expertise to develop patient care information, such as registries for tracking patient illnesses and performance management tools, with a specific focus on telehealth outcomes and patient portal engagement. Contribute to the development of clinical decision support systems in collaboration with various committees and vendors. Maintain active communication with staff, affiliates, and relevant personnel regarding EHRM initiatives, telehealth services, and patient portals. Serve as a liaison to VA departments and national programs, coordinating information transmission, meetings, projects, and issues related to EHRM deployment, telehealth, and patient portals. Provide essential clinical and administrative data to identify, quantify, and resolve organizational issues related to EHRM, telehealth, and patient portal usage. Ensure the maintenance and update of site parameters and files for optimal software application performance, particularly focusing on telehealth and patient portal functionalities. Advise leadership on EHRM, telehealth, and patient portal requirements to support departmental missions and programmatic goals. Other duties may be assigned as necessary to support health informatics, EHRM deployment, and continuous improvement of telehealth services and patient portal functionalities. Work Schedule: 7:30am - 4:00pm Monday - Friday Telework: Not Suitable Virtual: This is not a virtual position Position Description/PD#: EHRM Program Analyst (Informatics)/PD99399S Financial Disclosure Report: Not required