Customer1 Business Process Designer - 5978977

Created at: November 17, 2025 00:00

Company: Accenture

Location: San Diego, CA, 92101

Job Description:

Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
This position is for a Customer1/Business Analyst to translate the needs and issues identified by the business into technology solutions in the Customer1 CIS application. This requires the analyst to understand the underlying business need, assess the impact of the need, capture, analyze, and document requirements and support the communication and delivery of those requirements to the users and the IT development team.
This includes the following business functions:
Technical and Functional Subject-Matter Expert (SME) Support of Customer/1 application
Requirements Gathering
Functional Analysis
Documentation of Functional Requirements
User Approval and Sign-Off of Requirements
Development of User Acceptance Test Plan
Development of Post-Production Verification Requirements
Functional and technical support of UAT Testers and Developers
Support/analysis of production abends and end user application issues
Must have Customer/1 skills in the Billing functional area.
Cross-project Application Sr Architect in Customer/1 Billing to provide cross-Portfolio Product Architect Support for the Customer/1 Practice.
Will be primarily staffed year 1 on Ameren but expected to act as SME and Functional Architect in Billing across the Capability. Providing support across the full portfolio of Customer/1 projects teams for complex projects and issues support. Example Projects: PPL, SoCo, Ameren, National Grid, etc.


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