$2500 Sign On Bonus!!!
Opportunity:
The Supervisor, Service Parts is responsible for leading operational activities within Kohler’s Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager – Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals.
Responsibilities:
Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals.  Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence.  Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment.  Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area.In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. Build a strong team to enhance effectiveness of the Service Parts Operations group.As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets.Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.Measure project performance using appropriate tools and techniques.Report and escalate to management as needed.Manage the creation and maintenance of comprehensive process documentation.Other duties as assigned by leadership.