The MSA performs duties related to support of services on the inpatient med-surgical, critical care, psychiatric, extended, and PACU care units of the hospital. The employee performs clerical/administrative duties that support the inpatient care processes during the length of stay. The MSA is an integral part of the interdisciplinary team and provides support for the care process across the division.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-5 (Full Performance Level)Experience or Education. One year of experience equivalent to the next lower grade level (GS-4 grade) which is experience in clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Medical Support Assistant (MSA) position. Note: Qualifying experience must be at a level comparable to Medical Support Assistant experience or an equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting.--OR Four years of education above high school AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Note: You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. Preferred Experience: None Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is the GS-05 grade level. Physical Requirements: The work is mainly sedentary but requires some bending, walking, standing and the carrying of such things as patient records, supplies and inter-office mail.
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Duties Include but are not limited to: The inpatient MSA is responsible for interpreting and verifying provider orders and securing hospital follow up appointments for discharged patients. receiving admissions and lodgers, performing patient discharges, inter-ward transfers and transfers to other facilities. Employee must monitor both inpatient and outpatient appointments, have appointments cancelled and rescheduled; sends patients to X-ray, lab, EKG, and other clinics. Prioritizes events that arise throughout the day and coordinates the Units daily schedules; serves as the unit main point of contact and information. Employee receives multiple calls and provides information to various medical staff, clinics, and patient families; provides orientation to staff, patients, and visitors; performs data entry in VISTA and CPRS, Bed Management System, and patient wristband information. Builds and updates medical records and extracts information for review. Utilizes Microsoft Office, Word, Excel, and Outlook; performs office work such as document scanning, filing, faxing, copying, and ordering supplies and forms. Employee performs clerical and administrative work in support of the care and treatment given to patients on an inpatient unit of the medical facility such as Hospice, Surgical, Medical, Telemetry, Oncology, Psychiatric, Progressive Care Unit, Intensive Care Unit, and the Operating Room. Employee must use knowledge of medical terminology, diagnostic coding procedures, medical abbreviations and symbols necessary for accurately interpreting, and executing doctor orders, and the ability to fully understand and carry out assignments given by a professional staff member. Employee is knowledgeable of medical center's safety and fire protection plan, disaster and evacuation plan, and infection control guidelines for inpatient units. Work Schedule: 3:30pm - 12:00am with rotating weekends and holidays Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 61008F, 60763F. Financial Disclosure Report: Not required.