The incumbent serves as a Transportation Assistant (Beneficiary Travel Coordinator) within the Veterans Affairs Medical Center. This position provides comprehensive support and coordination for the Beneficiary Travel (BT) program, ensuring Veterans receive timely reimbursement and transportation assistance for authorized medical care.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: comprehensive knowledge of VA Beneficiary Travel regulations, ability to interpret and apply complex procedure and regulatory guidance to a wide range of travel scenarios, proficiency using automated system such as BTSSS, VISTA, CPRS and other VA financial and scheduling platforms, and understanding eligibility criteria, patient entitlements and travel benefits. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit
Major Duties: Claims Processing and Eligibility Determination: Reviews and processes Beneficiary Travel (BT) claims submitted by Veterans and caregivers, ensuring compliance with VHA directives, federal regulations, and local policies. Verifies the accuracy and completeness of submitted documentation, including appointment verification, mileage, and mode of transportation. Determines eligibility and entitlement for travel benefits using established criteria, including means testing, service connection, and medical necessity. Inputs and updates travel claims and authorizations in the Beneficiary Travel Self-Service System (BTSSS) and other VA systems, ensuring timely and accurate data entry. Reconciles travel authorization and reimbursements, ensuring proper alignment with approved travel and services rendered. Auditing and Quality Assurance: Conducts regular audits of processed claims to identify discrepancies, errors, or incomplete information. Initiates corrective actions to resolve claim issues, including coordination with Veterans, clinical staff, and fiscal personnel. Ensures timely resolution of payment errors and maintains compliance with internal controls and audit readiness standards. Maintains detailed logs and documentation of claim activity for internal and external audit purposes. Monitors system-generated reports to identify trends, anomalies, or potential fraud. Customer Service and Communication: Provides clear, courteous, and accurate information to Veterans, caregivers, and staff regarding the Beneficiary Travel program, including eligibility, claim status, and reimbursement timelines. Responds to inquiries in person, by phone, or electronically, ensuring timely and professional resolution of concerns. Educates Veterans and caregivers on required documentation and how to use BTSSS for self-service claim submission. Acts as a liaison between Veterans, clinical services, and the Fiscal Service to resolve complex travel-related issues. Transportation Coordination: Coordinates special transportation request such as wheelchair van, ambulance, or stretcher services with contracted vendors and VA transportation staff. Verifies medical necessity and obtains appropriate authorizations for specialized transport. Tracks and monitors scheduled transports to ensure timely service and Veteran safety. Communicates with vendors to confirm availability, resolve service issues, and ensure contract compliance. Training and Reporting: Trains and mentors lower-graded staff on BT claim procedures, documentation standards, and system navigation. Provides guidance on updates to policies, systems, and best practices to ensure consistency and accuracy across the team. Prepares recurring and ad hoc reports summarizing BT activity, including claim volumes, costs, audit findings, and trends. Assists in developing standard operating procedures (SOPs) and training materials to support continuous improvement. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Ad hoc available Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant (Beneficiary Travel Coordinator)/PD01120A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized