Joining the Secret Service, Operational Communications and Integration Division (OCI) will allow you to play a crucial role in ensuring the USSS maintains effective and reliable communication capabilities. This is a Direct Hire Authority (DHA) solicitation. Veterans' preference does not apply. For definitions of terms found in this announcement, please click here.
To be considered qualified for this position you must meet the following qualification requirements for the respective grade level in which you are applying. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, ororganizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, orsatisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. The requirements above must be met in additional to the specialized experience. You qualify for the GS-13 level (starting salary $120,579) if you possess one year of specialized experience equivalent to the GS-12 level performing duties such as: Installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries; Providing support for access control, passwords, fire walls, patches and account creation plus administration; Conducting technology assessment and integration processes; Developing and supporting a prototype; Maintaining incident tracking and solution database; Diagnosing and resolving customer reported system incidents, problems, and events. The qualification requirements listed above must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
The selectee will serve as a(n) IT Cybersecurity Specialist (SYSADMIN) in the Operational Communications and Integrations. Typical work assignments include: Installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. The incumbent work role in the Customer Service and Technical Support specialty area is that of a Technical Support Specialist. Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Manages accounts, firewalls, and patches. Responsible for access control, passwords, and account creation and administration. The incumbent work role in the Systems Administration specialty area is that of a Systems Administrator. Conducts software/systems engineering and software systems research to develop new capabilities, ensuring cybersecurity is fully integrated and comprehensive technology research to evaluate potential vulnerabilities in cyberspace systems. The incumbent can be relied upon to perform the following tasks based on the NICE Framework. This Cybersecurity Specialist (SysAdmin) position starts at a salary of $120,579 (GS-13, step 1), with potential to $156,755 (GS-13, Step 10).