The incumbent serves as the Security Clerk (Dispatcher) in the William Bryan Jennings Dorn VAMC Police Department and reports directly to the Supervisory Training Officer. The purpose of the PD is to initiate and carry out a variety of complex duties such as monitoring and directing police officer response to emergency and non-emergency criminal activity, security and life safety matters, communications, radio dispatching, telephone, fire and security computer system.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/05/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of security or law enforcement objectives and programs; carrying out support tasks related to law enforcement and security administration; monitoring and responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs. OR, Education: Have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Incumbent receives emergency and non-emergency requests by telephone, mobile radio calls, mobile data computers or automatic alarms throughout WJB Dorn VA Medical Center. Determines the response agency and services to be rendered based upon the nature of the emergency in accordance with established guidelines. Obtain essential information from the caller and dispatches the correct emergency response units. Communicates via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander. Maintains constant liaison with the scene of the emergency to include fire, security and medical supervisors, and facility /emergency Operations Centers. Input and receive inquiries for sensitive law enforcement information from state Law Enforcement (National Crime Information Center (NCIC) and Veteran Affairs Police System (VAPS). Responsible for proper radio communication necessary to ensure accurate dispatch and effective coordination of emergency response units. Monitors surrounding area frequencies for requests for mutual aid in accordance with local agreements, VA regulations, and Federal Law. Receives, analyzes, and disseminates information from an unlimited number of contacts for many purposes, including but not limited to calls of distress, requests for non-emergency assistance, informational inquiries, official notifications, and administrative communications. Screens incoming communications and prioritizes emergency/nonemergency calls and situations. Makes immediate decisions during emergency situations regarding initial deployment of personnel and/or equipment, deployment location, and monitors the activity of personnel in the field. Assists field supervisors in coordinating adequate responses to incidents in progress. Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a widely-dispersed environment. Performs other related duties as assigned. Work Schedule: 6:00pm-6:30am/6:00am-6:00pm. Compressed Rotating Shifts, alternate holidays and weekends. Work schedule subject to change based on agency needs. Compressed/Flexible: Available Position Description/PD#: Security Assistant (Dispatcher)/PD01818A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized