The Mortgage Loan Processor
provides support to Loan Officer by reviewing the accuracy of mortgage applications from time of submission to processing through closing.
Responsibilities:
Processes complex loans such as self-employed income, condos and portfolio loan products.
Manage a large pipeline of applications while meeting required service level agreements.
Responsible for documenting all communication and status updates in LOS
May order or facilitate ordering for Third-Party documents, responsible for follow up until received.
Reviews all required documents, such as borrower documents, D/U & LP findings, title and HOI for submission to UW for final approval.
Validate all documents required by underwriting are present, accurately indexed and meet the stated underwriter requirements and all data fields are completed accurately.
Serve as primary point of contact, providing customers or Loan Officer with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement.
Accept incoming phone calls.
Make outbound phone calls to follow up on outstanding documents and provide updates on loan status.
Monitor and respond to incoming emails.
Monitor and respond to incoming voicemails.
Document all communication.
Role Requirements:
This is not a remote role, in office work is required with shift hours from 8:00 am ET – 5:00 pm ET.