The Visitor Center at the U.S. Naval Academy is seeking Information Specialists who enjoy welcoming guests and providing helpful information. Candidates should have open availability to work Monday through Friday, with occasional weekends and holidays to support special events. The Information Specialist provides information services, sells public walking tours and books group tours.
1. Incumbent must have a minimum of 6 months experience providing guided tours. USNA Tour Guide experience preferred. 2. Incumbent must have at least 1-year experience operating a point-of-sales (POS) system. 3. Incumbent must have good communication skills, and the ability to answer in-person and over-the-phone questions about the US Naval Academy. 4. Incumbent must have a good memory for facts, dates and figures and the ability to represent the USNA in a non-political and non-confrontational manner.
- Welcomes domestic and international visitors to USNA. - Organizes public tours, accepts all forms of payment for public tours, reconciles proceeds at end of day. - Directs tour guides; keeps them informed about schedule changes/late arrivals and adjusts guide schedules to best meet public and group needs. - Schedules guides when substitutes or additional guides are required at the last minute, on weekends and during holidays when Scheduling Coordinator is not available. - Directs visitors around the Academy and Annapolis and assists visitors conducting business within USNA. - Provides accurate, up-to-date information about Academy admissions, history, traditions and current events. - Locates information on graduates; if deceased, locates where they are interred or inurned. - Answers the telephone and takes group tour reservations. - Provides lost and found services. - Handles emergencies such as injuries and illness and reports out-of-order equipment (including restrooms). - Conducts guided walking tours as required. - Attends staff meetings, training programs, certification programs and familiarization tours. - Other duties assigned by the Manager and Supervisors.