The Program Analyst for the Credentialing and Privileging Unit oversees credentialing and related information systems, delivers support for platforms such as SharePoint and ServiceNow, conducts data analysis, ensures regulatory compliance, provides user training, and assists with policy development and administrative functions. This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
PHYSICAL DEMANDS: Must be able to perform duties in a fast-paced environment without physical limitations. Sitting and/or standing for extended periods of time [6-8 Hours]. Performing repeated bending motion. Average manual dexterity for computer operation. Phone use for extended periods of time
DUTIES AND RESPONSIBILITIES: Credentialing Program Management:Develop, deliver, manage, and maintain credentialing information systems and credentialing programs (e.g., peer reviews, reappointments, data analysis, policy, and standard operating procedures) for federal civil service, U.S. Public Health Service, contract staff assigned to IHSC, and off-site providers. Technical Systems Support and Administration:Serve as the primary point of contact for technical support related to credentialing and privileging system.Administer and maintain SharePoint sites for credentialing and privileging document management, workflow automation, and collaboration within IHSC.Develop, configure, and maintain ServiceNow workflows and ticketing systems to support credentialing processes, track requests, and resolve user issues.Utilize Microsoft Teams for communication, file sharing, and virtual collaboration across the unit and with external stakeholders. Data Analysis and Reporting:Collect, analyze, and interpret data to identify trends, gaps, and areas for improvement in credentialing processes within ICPU.Use Microsoft Excel and other MS Suite tools to generate reports, dashboards, and visual representations of data for stakeholders and decision-makers.Present findings and recommendations to leadership to support data-driven decision-making. Policy and Process Involvement:Analyze and evaluate existing programs, policies, and procedures to improve efficiency and effectiveness.Develop and implement strategies for process improvement, leveraging technical tools to automate routine tasks and enhance workflow efficiency.Monitor implementation of changes to ensure desired outcomes are achieved. Quality Assurance and Compliance:Conduct quality management reviews and audits to ensure adherence to policy, standards, and guidelines.Investigate and research information as needed to support compliance and continuous improvement. User Training and Support:Provide training and technical support to IHSC staff on the use of SharePoint, ServiceNow, Teams, and other technical systems relevant to credentialing and privileging.Develop user guides, FAQs, and other resources to facilitate effective system use. Unit Leadership and Operational Support:Serve as the designated Purchase Card Holder for the Division of Administration, making authorized purchases in compliance with DHS and ICE policies.Maintain accurate records and documentation for all transactions, ensuring adherence to federal acquisition regulations and internal controls.Complete required training, monitor card usage for compliance, and support audits or reviews related to purchase card activities.Collaborate with unit leadership to address operational needs, resolve challenges, and support strategic initiatives.Contribute to the development, review, and implementation of unit policies, procedures, and standards.Participate in leadership meetings, provide input on operational planning, and assist with decision-making processes. Other Duties as Assigned:Support the ICPU and IHSC with additional administrative, analytical, or technical support-related tasks as required.