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Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 grade level in the Federal service. Specialized experience for this position includes: Experience using business tax law, IRM, IRC, IRS collection techniques and enforcement actions, tax forms, notices, bills, and other documents to advise the taxpayer of options for meeting tax obligations; Investigative/probing techniques to solicit relevant information; Communicating specialized information orally or in writing with internal and external customers regarding inventory management procedures; Providing clear and concise replies to taxpayers or their representatives; Experience processing IMF Rejects and IMF RAW. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.
WHAT IS THE TS-TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Submission Processing, Taxpayer Services Service Centers Kansas City Submission Processing, Taxpayer Services Service Centers Ogden Submission Processing The following are the duties of this position at the full working level. Major Duties Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load. Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards. Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees. Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems. Performs administrative duties in the absence of the manager. Makes suggestions concerning personnel actions and recognition of outstanding performance.