This position is located at a National Park Service unit where the incumbent performs technical support duties in the operation of the unit's personal computers and other peripheral equipment. May provide support to a Local Area Network.
All qualifications must be met by the closing date of this announcement-01/16/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: Have at least one year of full-time specialized experience equivalent to the GS-04 level in the federal service. Specialized experience is limited phases of computer technology functions in support of personal computers (PCs), installs and tests PCs and associated peripheral devices in accordance with manuals and instructions, and troubleshoots commonly occurring problems and assists users in resolving them. You must include hours per week worked. -OR- EDUCATION: Have successfully competed 4 years of education above high school. Note: This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. You must include transcripts. IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). -OR- Combination: Have a combination of specialist experience and education. For example I have 6 months of specialized experience (50% of the experience requirement), and 90 semester hours above high school (50% of the qualifying education). Note: only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the education requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You must include transcripts. You must include hours per week worked. To qualify for this position at the GS-07 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: Have one year of specialized experience equivalent to the GS-06 level in the Federal Service (obtained in either the public or private sector). Specialized experience is experience that equipped the applicant with the knowledge, skills and abilities needed to successfully perform the duties of this position. Examples of specialized experience include utilizing a helpdesk ticketing system; independently installing and maintaining hardware/software on laptops/desktops, troubleshooting hardware and software problems on customers computers in person and remotely. You must include the number of hours worked per week within your resume. You must include hours per week worked. There is no substitution of education for experience at the GS/7 grade level of this announcement. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
GS/5 Park Information: Wind Cave National Park Supports information technology operations at a unit. Work includes limited phases of computer technology functions in support of personal computers (PC's). Installs and tests PC's and associated peripheral devices in accordance with manuals and instructions. Troubleshoots commonly occurring problems and assists users in resolving them. Refers highly technical difficulties to a computer specialist. Prepares minor programs such as batch programs. Makes simple program revisions and validates existing programs by updating and revising instructions, as needed. Supports subject matter specialists by entering and retrieving information from a PC, formatting reports using standard software, and recommending use of available systems. Orders supplies, arranges for equipment repairs, and maintains files associated with equipment, records, and equipment maintenance. Verifies output data so that format, quantity, and print quality are adequate and as required. Notifies users of changed priorities and status of their work, and when high priority work is completed. Traces and documents existing and proposed workflow with software systems planned and designed by others. GS/7 Park Information: Hot Springs National Park Provides information technology assistance to personal computer (PC) users at the unit, including users with special requirement items. Installs and tests PC's and their associated peripheral devices. Troubleshoots reported problems and resolves or orders repair service from a local vendor. Provides support for standard National Park Service software programs. Installs and tests package software and utilities (e.g., batch files, menu programs, memory managers or other National Park Service approved software). Provides instruction in the use of existing hardware or upon installation. May provide network support and cabling to the Local Area Network (LAN). Provides instruction and training to PC users in the use of software and/or basic personal computer concepts. Provides assistance, when required or requested, in preparing hardware for use in training sessions, either on-site or off-site. May also load software on PC's for training. Assists users in making connection to mainframe computers at remote sites in order to use centralized programs (e.g., FFS, PROP, FPPS, etc.).May modify or develop new applications programs to meet users needs, using existing software.