As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.  
As a Trust & Safety Training Analyst, you will:
Key Responsibilities:
Facilitate new hire training with a high level of engagement with the Operations Team
Follow objectives and client standards for job readiness goals
Facilitate on-floor training to bridge product knowledge and skill gaps
Undertake projects to improve our training processes
Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction
Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders
Participate in process calibration sessions with clients and cross vendor
Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom training
Stay up to date with product and process updates. Have a data-centric approach to problem-solving
Manage Training batches of 5 to 25 headcount per training schedule
Lead training projects
Deliver process/product/policy training in classroom/online environment
Develop and deliver training courses for different trainees/markets/products
Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy
Lead all Process RCA and build training plan to deliver
Track and report all training activities of new batches
Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions
Work with business team to achieve top performance, including group coaching, bottom performers identification and training
Note- The training content could be sensitive or of a graphic nature.
Role Requirements:
This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.
Must be flexible to work any shift including nights, weekends and holidays
The role requires candidate pass English assessments with a minimum score of B2 for the written portion and C1 for the spoken portion