As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
The Real Time Analyst:
Key Responsibilities:
Ensure both contractual and operational reporting metrics for SLA s service level agreements and KPI s key performance indicators are delivered within agreed deadlines and at the required quality
Measure and report statistics of Operations Team to ensure that identified metrics, data analysis insights, etc. are being achieved
Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Interpret day to day business objectives and prepare and execute operational practices and work programs
Ensure proper execution of reporting processes by team, review all incoming work for clarity, provide clear work directions, e.g., receive requests for reporting assistance from the field, determine level of reporting assistance required and respond appropriately
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
Manage workloads to ensure even distribution of reporting responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
Prepare and analyze complex reports information and formulate conclusions
Ensure that all the reporting deliverables occur in accordance with the statement of work and service level agreements
Act as reporting subject matter expert for team members, peers and or clients as assigned
Role Requirements:
This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.
Must be flexible to work any shift including nights, weekends and holidays