As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources.  
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. 
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.  
Day-to-day responsibilities may include, but are not limited to:
Review, classify and/or remove content according to client guidelines, using specific tools and channels 
Understand and remain updated on changing client policies and guidelines 
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 
Provide feedback on trends identified in review
Ability to diagnose and solve problems facing multiple clients
Becoming a Subject Matter Expert (SME) in the tools and processes
Collect, analyze, and use relevant data to develop ways to improve overall user experience
Identify inefficiencies in workflows and suggest solutions
SME for all workflows within your vertical
Gather insights from SMEs for Weekly Business Reviews (WBRs)
POC for QA, Training, Reporting when it comes to SME requests
Coordinate syncs and handovers between SMEs on different shifts
Weekly alignment with counterpart in another site
Coordinate weekly SME meetings in local site
Communicate to respective SMEs relevant information about workflows, training schedule, shifts
Send to the Quality Team the list of names with respect to workflows, go live and nesting dates
Prepare shadowing schedule and buddy system for new joiners
Share best practices from different workflow SMEs across other workflows such as queue management, knowledge sharing, storage, trackers, etc.
Role Requirements:
This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.
Must be flexible to work any shift including nights, weekends and holidays
The role requires candidate pass English assessments with a minimum score of B2 for the written portion and C1 for the spoken portion