The Senior Service Delivery Lead is accountable for end-to-end delivery, growth enablement, and value realization across complex Digital Inside Sales (DIS) and AI-enabled sales transformation programs. In addition to owning operational excellence, the Senior Service Delivery Lead serves as a growth agent for clients and a steward and ambassador for Accenture, shaping long-term partnerships, identifying expansion opportunities, and representing Accenture’s values, capabilities, and innovation agenda.
This role blends strategic leadership, commercial acumen, and hands-on execution, translating vision into scalable operating models across people, process, technology, and Agentic AI—often spanning onshore, nearshore, and offshore delivery.
Key Responsibilities:
Client Leadership & Stakeholder Management
Serve as the primary delivery owner and trusted advisor to client sales and operations leaders (VP/SVP/C‑Suite).
Translate client strategy into executable delivery roadmaps with clear milestones, risks, and value outcomes.
Lead executive readouts (WBRs/QBRs), articulating progress, ROI, risks, and recommendations.
Delivery & Operations Excellence
Own day‑to‑day delivery across multiple sales motions (e.g., lead generation, qualification, customer onboarding, full‑cycle sales, customer success, partner management).
Establish and run delivery governance: cadence, KPIs, SLAs, RAID, capacity models, and financial tracking.
Drive operational rigor across hiring, onboarding, training, ramp, performance management, and attrition mitigation.
Sales Transformation & Agentic Enablement
Design and operationalize future‑state seller workflows, including “day‑in‑the‑life” transformations.
Lead deployment and adoption of Agentic AI solutions (e.g., lead management, insights, content creation, customer success, manager agents).
Partner with technology, and data teams to run POCs, pilots, and scaled rollouts.
Financial & Commercial Accountability
Own delivery economics including cost‑to‑serve, margin targets, productivity assumptions, and value‑based constructs.
Build and maintain business cases, capacity models, and scenario planning (conservative vs. aggressive).
Identify levers to improve CCI, seller productivity, and revenue impact.
Talent & Global Delivery Leadership
Lead multi‑geography teams (US, Costa Rica, India, etc.) across sellers, managers, enablement, and support roles.
Define role profiles, hiring strategies, and skill requirements aligned to client needs and motion complexity.
Foster a high‑performance, inclusive culture grounded in coaching, accountability, and continuous learning.
Enablement, Change & Adoption
Partner with L&D to design and execute training curricula (sales methodology, product, tools, AI enablement).
Drive change management, ensuring sellers and managers adopt new tools, processes, and behaviors.
Continuously capture insights and iterate the operating model based on performance data and field feedback.