As part of the Operations and Administration Division, the incumbent will be responsible for supporting the agency's Cybersecurity Zero Trust Strategy and Microsoft Cloud Adoption Framework which includes installing, troubleshooting, and maintaining hardware, software, networks, and cybersecurity tools. The role requires extensive hands-on experience in Microsoft 365 and Azure cloud services, device management, and modern security tools to support a dynamic and highly collaborative environment.
Applicants qualify for this position if they meet the minimum qualification of performing at least one year of demonstrated specialized experience that is equivalent to the GS-14 grade level in the federal government: Supporting Azure and M365 cloud services and identity management. Administering Intune for device configuration and compliance. Providing technical support and configuration for Crestron or similar A/V systems. Developing or maintaining PowerShell scripts to automate IT tasks. Administering Meraki WiFi networks or comparable cloud-managed networking tools. Supporting cybersecurity operations with platforms such as Qualys, CrowdStrike, Lookout, or similar tools. Working within a small or micro federal agency, requiring multi-role responsibilities, adaptability, and independent problem-solving. Applicants will also be assessed on their IT related experience as it relates to each of the five competencies listed below. Technical Competence: Uses knowledge that is acquired through formal training and/or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
As a Information Technology Specialist (SYSADMIN) - DIRECT HIRE GS-2210-13, Some of the duties of your position will include: Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services. Maintaining systems configuration and server resources to ensure performance, capacity, availability, serviceability, and recoverability. Deploying virtual machines into virtual networks in a cloud platform (preferably Azure) and configuring them for optimum cost, performance, and security. Maintaining baseline system security according to Center for Internet Security (CIS) benchmarks. Create, enhance, and maintain administrative automations and system tools using PowerShell scripting. Manage mobile and workstation environments using Microsoft Intune for configuration, compliance, and application deployment. Managing Defender for Endpoint and Defender for Microsoft 365, to monitor and mitigate security risks. Support cloud infrastructure and identity management within Microsoft Azure, including conditional access, security baselines, and resource administration.