Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Program Manager, you will serve as the Chief of the Electronic Benefit Systems Training Branch and will manage development and delivery of USCIS case management systems training.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/05/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/05/2026. Application Limit: This vacancy is limited to the first 25 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria. GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing technical and administrative supervision to a team and overseeing staffing actions, logistics, and resource management activities to meet organizational requirements. Overseeing agency-wide technical training program operations including training needs analysis, program evaluation, and stakeholder engagement. Expert knowledge of USCIS case management systems as an end user, training developer, or instructor. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/05/2026. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within Training and Career Development Division and are assigned based on the need of the agency.
Supervises and manages subordinate supervisors and staff, overseeing all aspects of case management systems training for USCIS adjudications personnel and federal partners.
Supervises and evaluates the effectiveness of subordinate supervisors and staff to ensure that case management systems training meets evolving agency needs.
Provides technical guidance and administrative oversight for the planning, execution, and evaluation of training programs, ensuring alignment with organizational goals and objectives.
Serves as a key advisor and collaborates with senior managers, program officials, and stakeholders to define training requirements, develop strategies, and communicate project progress, findings, and recommendations.
Fosters a team culture of innovation and customer experience, encouraging the adoption of emerging training technologies and strategies to employ the most effective adult learning practices from industry and fellow government agencies.
Manages and advocates for resources and leads efforts to improve branch effectiveness and efficiency.