The Project Specialist is responsible for leading the end-to-end delivery of complex network infrastructure programs across global markets. This role oversees multivendor execution, cross functional alignment, and technical validation for services such as Dark Fiber, Leased Wave, Bulk Fiber, IP Transit, and Collocation. They ensure that every project meets quality, performance, timeline, and customer satisfaction targets.‑to‑end delivery of complex network infrastructure programs across global markets.
Key Responsibilities:
Program Management
Lead network infrastructure projects—from planning and design through implementation, testing, and customer acceptance‑scale network infrastructure projects—from planning and design through implementation, testing, and customer acceptance
Manage scope, milestones, risks, and dependencies across multiple concurrent programs
Client & Stakeholder Management
Serve as the primary customer contact throughout the project lifecycle.
Present program plans, set expectations, and ensure client business priorities are accurately translated into execution requirements
Vendor & Partner Oversight
Act as lead vendor manager for all assigned projects, ensuring compliance with SLAs and contractual obligations
Track performance, address slippage, and escalate issues through vendor leadership when needed
Cross Functional Team Coordination‑Functional Team Coordination
Drive alignment across internal teams (TPMs, Fiber Network Deployment, Technical Field Assist, etc.) to ensure seamless execution
Coordinate all activities required to achieve design readiness, field deployment, testing, and turn‑up
Risk & Issue Management
Own RAID (Risks, Actions, Issues, Dependencies) management for the entire program
Identify risks early, implement mitigation plans, and escalate critical blockers to protect delivery timelines
Governance & Reporting
Lead all program governance touchpoints, including kickoff, weekly status, vendor syncs, and escalation calls
Produce concise, data driven dashboards and health reports for internal leadership and clients‑driven dashboards and health reports for internal leadership and clients
Technical Oversight & Acceptance
Oversee technical delivery activities such as cross‑connect facilitation, fiber readiness validation, and test/turn‑up scheduling
Manage final acceptance with vendors, ensuring all network elements meet technical and performance criteria
Project Closure & Documentation
Ensure accurate acceptance dates, proper documentation, and complete handoff packages for downstream teams (e.g., TPMs)
Launch client and vendor satisfaction surveys to confirm delivery quality and identify improvement opportunities