Provider Enrollment Support Analyst, L11
Location: Houston, TX
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
The Provider Enrollment Support Analyst serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process.  The person serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process.   This role requires strong problem-solving abilities, excellent customer service skills, and a thorough understanding of Medicaid programs and policies.
Responsibilities:
Act as the primary liaison for Medicaid providers, ensuring clear and effective communication. Research, investigate, and resolve provider questions, requests, and issues with a focus on provider enrollment.
Identify root causes and implement resolutions for provider inquiries and challenges.
Educate providers on applicable policies, procedures, and program updates.
Maintain comprehensive knowledge of Medicaid programs, processes, and guidelines.
Handle customer requests promptly while maintaining a positive provider experience.
Use available tools and resources to deliver accurate and timely research assistance.
Meet all contractual requirements while fostering positive working relationships with providers, colleagues, and project stakeholders.
Interact professionally and effectively with all levels of management and client representatives.
Attend in-person visits, training, and events to deliver provider education and support.
Ability to travel up to 10 percent, reliable vehicle required