Opportunity
The
Beer, Wine & Spirits Coordinator supports the Market Retail Supervisor by overseeing
daily operations and curating the guest experience within the beer, wine and
spirits department, ensuring premium product presentation, efficient stocking,
and exceptional customer service. This role acts as a team leader, setting the
tone for excellence and helping maintain the store’s upscale standards.  The Beer, Wine & Spirits Coordinator also
acts as the second shift store MOD and is responsible for overseeing store
operations during assigned shifts, ensuring seamless and elevated customer
experience. This role supports team members across all departments, resolves issues
in real time, and upholds the store’s standards for service, safety, and
presentation. The MOD acts as the primary point of contact for both guests and
staff when senior management is not present.
SPECIFIC RESPONSIBILITIES
Team Leadership and Development
Guide and support retail associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaningTrain new team members on store standards, products, and customer serviceSupervise daily operations across all departments to ensure efficiency and consistencyProvide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges
Merchandise and Presentation
Ensure shelves are fully stocked, front-faced, and visually appealingMaintain planograms and promotional displays according to brand guidelinesMonitor product rotation and freshness, especially for premium and specialty itemsWork with vendors to ensure popular, trending, and new products are availableCollaborate with other Kohler entities on Kohler beverage strategies for special events and cross-promotions
Customer Engagement
Must be able to independently lead and support tastings, product education sessions, and guest‑facing activations with confidence and professionalismAssist customers with product inquiries, recommendations, and locating itemsProvide knowledgeable service on beer, wine, and spirits, food pairings and cocktail recipesAct as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issuesEnsure that all customer interactions reflect the store’s commitment to hospitality and excellence
Inventory and Operations
Monitor inventory levels and communicate restocking needs with vendors to ensure timely delivery of productsAssist with receiving deliveries and verifying product quality and accuracyEnsure pricing accuracy and promotional signage is up to dateCommunicating effectively with department leads to ensure staffing coverage and task completionIdentify local/trending beverage opportunities that include spirits, wines and beer, and non-alcoholic beverages and mocktails
Store Standards and Cleanliness  
Assist with closing procedures, including cash handling, security checks, and shift reportingMonitor store cleanliness, merchandising standards, and safety protocolsSupport store-wide initiatives and seasonal resets
Problem Solving and Decision Making
Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive actionDocument incidents and communicate follow-up needs to store leadership
Will complete all duties and requests as assigned by management 
This is a full-time position, working weekdays & weekends. Shifts vary between 6:00am - 9:00pm.