Business Operations Senior Analyst, L10
Location: Remote
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
The Business Operations Analyst position provides project-based support within operations, focusing on identifying and managing milestones and dependencies across various stakeholders. They ensure an understanding of operations impacts. These professionals ensure that initiatives adhere to schedule, budget, and quality standards. They track, measure, and report on project status, performance issues, and risks, while also supporting standard management reporting processes and metrics throughout the project delivery.
Key Responsibilities:
Proactively monitor, measure, and manage the execution of deliverables and project performance from initiation through implementation
Regularly report project status to project team, key stakeholders, and account leadership
Ensure that all projects are delivered on time, within scope and within budget
Manage project resource availability and allocation
Manage the requirements and demands of multiple stakeholders
Implement control mechanisms and exercise on-going risk management techniques to minimize and mitigate project risks and issues
Manages resources, projects, and budgets to meet all established goals and drives service delivery excellence through individual and team performance
Review all client requests for clarity, provide clear work directions, determine the level of assistance required and respond appropriately
Manage change control requirements by reviewing and deploying comprehensive project work plans
Demonstrate ability to quickly become a proficient expert in client processes and related systems to effectively perform responsibilities
Review metrics and reporting regularly and conduct quality assurance meetings with client
Ensure quality, accuracy, and consistency of work product
Analyze complex reports and formulate conclusions
Implements and sustains delivery and operational excellence practices across assigned operations delivery teams
Supports process measurement, management, and improvement initiatives across assigned operations delivery teams
Reports progress to Delivery