The Premium Assistance (PA investigation Specialist) reviews documentation determines cases for program eligibility and communicates with clients and employers.
Responsibilities Include:
- Conducts research and performs investigations to obtain all pertinent information for case evaluation
- Analyze case documentation to ensure members qualify for Premium Assistance - Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
- Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
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Responds to incoming calls from clients and/or employers
- Observes professional standards of conduct, including attendance, professional behavior and dress code
- Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
-Identifies and communicates process improvements
- Multi tasking ability to prioritize work and work under time constraints
- Experience in critical thinking, and problem solving
- Ability to work with multiple personnel under minimal supervision
- Completes or exceeds daily goals
- Assist management with escalations, assist with training new agents.
Performs other duties as assigned.
HOURS
Schedules consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7:00 a.m. to 4:00 p.m. CST.
There may be voluntary overtime available Monday – Saturday.