We Are

 
 

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth,
 
product
 
and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign,
 
content
 
and channel orchestration. With strong client relationships and deep industry
 
expertise
, we help our clients
 
operate
 
at the speed of life through the unlimited potential of imagination,
 
technology
 
and intelligence. Visit us at:
 

www.accenture.com/song

 

 

Overview

 

 

We are seeking a
 
Manager
 
to support the design and delivery of agentic commerce transformation initiatives for
 
technology
 
clients
. This role will focus on helping
 
communications, media, and technology organizations
 
adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.
 

 

As journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to
 
operate
 
within AI-driven and ecosystem-based environments. This Manager will play a key role in translating emerging agentic commerce concepts into practical strategies and executable solutions.
 

 

You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions.
 

 

The ideal candidate combines experience in digital strategy, consulting, an
d technology industry
 
expertise
 
with an interest in how AI and agent-based experiences are transforming
 
customer journeys. 
 

 

Job Responsibilities

 

 

Agentic Commerce Strategy & Execution
 

Help define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making.
 

Translate emerging agentic commerce trends into practical use cases and
 
implementation
 
roadmaps.
 

Support development of frameworks that enable banking clients to
 
participate
 
in AI-mediated customer journeys.
 

 

Digital Experience & Discoverability
 

Lead initiatives that improve how products are surfaced and engaged across digital and AI-enabled environments.
 

Identify
 
opportunities to improve product discoverability across search, conversational interfaces, and digital ecosystems.
 

Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation.
 

Support optimization of product pages, journeys, and digital experiences to improve visibility and conversion.
 

 

Machine-Readable Commerce Architecture
 

Architect schema and structured frameworks aligned to
 
AI
 
retrieval and reasoning models
.
 

Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed
.
 

Design
 
entity-layer
 
clarity that reduces ambiguity for LLM interpretation
.
 

 

Agent Communication & Execution Readiness
 

Define standards for Agent Communication Protocols (ACP) and API readiness
.
 

Partner with engineering to expose endpoints that support AI agent interaction
.
 

Ensure feeds support real-time decisioning (inventory, pricing, shipping logic)
.
 

Build scalable frameworks for AI-assisted transactions
.
 

 

Retrieval & Indexation Optimization
 

Optimize
 
structured data for RAG (Retrieval-Augmented Generation) environments
.
 

Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer
.
 

Reduce friction between presentation layer and structured layer
.
 

 

Monitoring & Technical Governance
 

Implement structured data QA and monitoring frameworks
.
 

Identify
 
gaps
 
impacting
 
citation eligibility or recommendation logic
.
 

Establish governance standards for structured updates across markets
.
 

 

Security, Trust & Compliance
 

Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements
.
 

Partner with legal and security teams to assess risk exposure in agentic integrations
.
 

 

Data & AI Readiness
 

Support structuring of product and customer data for analytics, personalization, and AI use cases.
 

Identify
 
opportunities where data can enhance decision-making, recommendations, and customer experiences.
 

Collaborate with data teams to improve data accessibility across digital channels.
 

 

Client Collaboration & Workstream Leadership
 

Lead workstreams within broader transformation programs and manage day-to-day client interactions.
 

Serve as a key point of contact for client teams on assigned workstreams.
 

Lead workshops and working sessions to gather requirements and
 
align on
 
solutions.
 

Manage consultants and analysts supporting project delivery.
 

Ensure high-quality delivery across all assigned initiatives.