Opportunity
The Store Supervisor supports the Store Manager by overseeing daily operations, ensuring premium product presentation, efficient stocking, and exceptional customer service. This role acts as a team leader, setting the tone for excellence and helping maintain the store’s upscale standards. The Store Supervisor also acts as the store's MOD and is responsible for overseeing store operations during assigned shifts, ensuring an elevated customer experience. This role supports team members, resolves issues in real time, and upholds the store’s standards for service, safety, and presentation. The MOD acts as the primary point of contact for both guests and staff when the store manager is not present.
Specific Responsibilities:
Team Leadership and Support 
Guide and support store associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaning 
Train new team members on store standards, products, and customer service 
Supervise daily operations across all departments to ensure efficiency and consistency 
Provide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges 
 Merchandising and Presentation 
Ensure shelves are fully stocked, front-faced, and visually appealing 
Maintain planograms and promotional displays according to brand guidelines 
Monitor product rotation and freshness, especially for premium and specialty items 
Customer Engagement 
Assist customers with product inquiries, recommendations, and locating items 
Act as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issues 
Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence 
Stay informed about Kohler, Wisconsin Resort and Village: Directions, Special Events, Restaurants, hours of operation, etc.
Inventory and Operations 
Monitor inventory levels and communicate restocking needs to the manager 
Assist with receiving deliveries and verifying product quality and accuracy 
Ensure pricing accuracy and promotional signage is up to date 
Communicate effectively with management to ensure staffing coverage and task completion  
Store Standards and Cleanliness 
Assist with closing procedures, including cash handling, security checks, and shift reporting 
Monitor store cleanliness, merchandising standards, and safety protocols  
Support store-wide initiatives and seasonal resets  
Problem Solving and Decision Making 
Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action 
Document incidents and communicate follow-up needs to store leadership 
Will complete all duties and requests, as assigned by management  
This is a full-time or casual part time position at Kohler Convenience Store & Gas Station. Shifts will fall on weekdays and weekends varying between 6:00 am and 10:00 pm.