If you're looking for a highly technical, hands-on role in a multi-faceted and fast paced environment, you've come to the right place! This position is located in the Office of Process Improvement (OPI) and serves as the Director of the Office of Process Improvement and is the authoritative resource for USPTO in the development and implementation of performance excellence policies, tools and initiatives.
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards (opm.gov) Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-14. Specialized experience for this position includes: Directing the development and implementation of performance improvement policies, tools and initiatives; AND Managing teams and projects in the application of qualitative and/or quantitative methods for assessment and process improvement of programmatic functions and management systems; AND Evaluating and applying structured improvement methods to analyze data (e.g. Lean, Six Sigma, Plan-Do-Check-Act (PDCA), or similar). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. The individual selected for this position will... Supervise continuous improvement initiatives focused on diagnosing and improving complex, cross- functional organizational systems. Analyze qualitative and quantitative data to identify systemic performance issues, root causes, and interdependencies across programs and operational units. Develop, adapt, and apply structured improvement methodologies to complex organizational environments where standard or prescriptive approaches are insufficient. Design and implement improvement strategies that require coordination across multiple organizational units and stakeholders. Integrate continuous improvement practices into organizational systems, governance structures and performance management frameworks to promote sustained performance outcomes. Provide expert advisory support to leadership on systemic performance challenges and strategic improvement approaches.