The United States Attorney's Office for the Southern District of West Virginia's mission is to serve justice in compliance with federal law by prosecuting federal crimes with diligence, deference, and determination. We represent the United States effectively in civil and criminal cases with the purpose of serving, protecting, and enhancing the quality of life for the citizens of the Southern District of West Virginia.
MINIMUM QUALIFICATIONS: Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must: Meet or exceed all required competencies at the minimum proficiency level for the GS-09 and/or GS-11 grade(s), as described below; AND Have the required specialized experience for the GS-09 and/or GS-11 grade(s), as described below. You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above. SPECIALIZED EXPERIENCE: You must have the knowledge, skills, and abilities/competencies which demonstrate the likelihood to perform successfully the duties of the position and are related to the work of the position to be filled. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT. To qualify at the GS-09 level, you must possess (3) of the (4) required specialized experience: Installing, configuring, and maintaining specialized software and hardware systems in a professional office environment; Supporting multimedia presentations and meeting preparation; Applying quality assurance and security practices; and/or Diagnosing and resolving problems in response to customer reported incidents. To qualify at the GS-11 level, you must possess (3) of the (4) required specialized experience: Independently planning and delivering technical project services, including analyzing requirements and defining specifications for databases or media asset management systems; Installing, configuring, and optimizing specialized hardware and software used for digital production or technical support; Developing workflows and procedures for technical applications and media production; and/or Ensuring systems security, integrity, and performance while supporting corporate and/or business environment. AND COMPETENCIES: The following competencies are required: For the GS-09: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. 4. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. 5. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. For the GS-11: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government} to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 5. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 6. Technical Competence -Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, click here.
This Information Technology Specialist provides technical and analytical support in litigation support (LS) and at least two other IT specialty areas to support the information management needs of the United States Attorney's Office (USAO). This position serves a large and geographically dispersed user population and is responsible for resolving complex hardware and software issues, modifying standard systems when needed, and adapting existing IT solutions to meet user and operational needs. If selected for this position, you will join a well-respected team that is responsible for providing Information Technology Specialist support in the U.S. Attorney's Office, Southern District of West Virginia, located in Charleston, West Virginia, focusing in the areas of customer support, IT systems/network administration, information systems security, internet, and litigation support services. Typical work assignments will include: Providing litigation support services for trial preparation, courtroom presentations, grand jury sessions, and other USAO requirements. Analyzing case needs and developing litigation support and case database specifications to organize, manage, and retrieve case information. Installing, configuring, maintaining, and troubleshooting litigation support hardware and software, including Electronic Data Discovery workstations, scanners, printers, and trial presentation systems. Planning and coordinating litigation support deployments, upgrades, and service restorations, including resolving interoperability and technical issues. Administering litigation support systems by performing testing, quality assurance, inventory control, security compliance, and maintaining standards, procedures, and security practices for discovery and trial presentation applications. Responsibilities will increase and assignments will become more complex as your training and experience progress. This position is also being announced to applicants under Merit Staffing procedures under 26-WVS-12948363-MP.